Shipping policy
Thank you for shopping with Luca Bellini. Below you will find detailed information regarding order processing, shipping timelines, international delivery, and customs duties.
Order Processing
Orders are processed on business days only (Monday–Friday, excluding major holidays).
Most orders are processed within 24–48 business hours after placement.
During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
Once your order has shipped, you will receive a confirmation email with tracking details.
Delivery Timeframes
Estimated delivery times vary by destination:
United States & Europe: 5–14 business days
International Orders: 7–21 business days
Please note:
Delivery estimates begin after processing is complete.
Shipping timelines are estimates provided by carriers and are not guaranteed.
Delays may occur due to customs processing, weather conditions, or carrier disruptions.
For the most accurate delivery updates, please refer to your tracking number.
Order Tracking
Once your order ships, you will receive a tracking number via email.
You may track your order by:
Using the Track Order page on our website
Logging into your Luca Bellini account
Clicking the tracking link in your shipping confirmation email
Please allow 24–48 hours for tracking updates to appear after shipment.
International Shipping
We proudly ship to most countries worldwide.
Please note:
Delivery times vary depending on destination.
Customers are responsible for complying with their country’s import regulations.
Customs authorities may require additional documentation or fees before releasing your shipment.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are determined by your local customs authority.
Luca Bellini does not control or collect these fees.
Payment of customs charges is the responsibility of the customer.
If customs fees are refused and the parcel is returned to us, return shipping and handling costs may be deducted from any applicable refund.
If you are unsure whether customs charges apply, we recommend contacting your local customs office prior to placing your order.
Order Changes & Cancellations
Because orders are processed quickly:
To cancel or modify an order, please contact us within 1 hour of placing your order at
support@lucabellini.com
If your order has already been processed or shipped, we may be unable to make changes.
Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout.
If an incorrect address is provided:
We will attempt to assist if the order has not yet shipped.
Once shipped, we cannot guarantee rerouting or recovery.
We are not responsible for orders lost due to customer address errors.
Lost or Delayed Packages
If your package is marked as delivered but you have not received it:
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Please allow 24 hours, as carriers sometimes scan packages early.
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Check with household members or neighbors.
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Contact the shipping carrier directly.
If tracking has not updated for an extended period, please contact us. We will assist in investigating the issue with the carrier.
For assistance, contact:
support@lucabellini.com
Contact Information
Moretti International Limited
Central, 50 Stanley Street
World Trust Tower, Suite C, Level 7
Hong Kong
📞 Tel: +1 917 619 9570
📧 Email: support@lucabellini.com