FAQ
1. What is Luca Bellini?
Luca Bellini is a fashion brand inspired by Italian design - rooted in the elegance, refinement, and craftsmanship associated with Italian style. Our collections reflect that heritage while being designed for a global audience that values timeless pieces over fleeting trends.
2. Where are your products designed and made?
Our garments are thoughtfully designed with Italian inspiration and influence in mind. We work with experienced designers and trusted production partners to deliver quality pieces that capture that aesthetic. Our focus is on premium fabrics, refined silhouettes, and thoughtful details that translate beautifully across markets.
3. Why is Luca Bellini operated through a Hong Kong company?
Luca Bellini’s global operations are managed through a Hong Kong-based company to ensure the best possible service for customers around the world. Hong Kong’s status as a major international trade hub allows us to streamline logistics, improve coordination with suppliers, and offer reliable shipping and support across regions.
4. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additional international payment options may be available at checkout depending on your region.
5. Do you ship internationally?
Yes. We ship to many countries worldwide and display the appropriate currency based on your location. You can select your country and currency at the top of the site when shopping.
6. How much is shipping and how long does it take?
Standard shipping costs vary by destination and will be calculated at checkout.
Free shipping is available on orders over a certain amount (e.g., $150 USD) - check the cart or checkout page for details.
Delivery times depend on your location, but most orders are processed promptly and shipped with tracking so you can follow progress.
7. What is your return & refund policy?
We offer a 30-day return option, no questions asked. If you are unsatisfied with your purchase, simply return it within 30 days for a full refund or exchange. Items should be unworn and in original condition.
8. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also use the “Track Your Order” link on our website to view real-time status updates.
9. What should I do if my order hasn’t arrived?
Delivery times can vary due to customs processing and local carriers. If your order is significantly delayed, please contact our customer support team with your order number so we can assist you.
10. How do I choose the right size?
We provide sizing information on each product page to help you find the right fit. If you’re unsure, we recommend comparing your measurements to our size guide before ordering.
11. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please reach out to us as soon as possible. Once an order has been processed for shipping, we may not be able to adjust it - but we’ll always do our best to help.
12. How can I get in touch with customer support?
You can reach our support team by email at support@lucabellini.com or by phone at the number listed on the Contact page. Service hours are typically Monday-Friday.
13. Do you offer discounts or promotions?
Yes! We regularly host sales and seasonal promotions. Sign up for our newsletter to unlock priority access, exclusive offers, and early product drops.
14. Are your products authentic?
Absolutely. Every item sold on lucabellini.com is genuine and comes directly from our official brand collection. We do not authorize any third-party sellers unless explicitly stated.
If you have any questions feel free to contact us through the following channels:
Tel: + 1 917 6199570
Email: support@lucabellini.com
Office:
Moretti International Limited
Central 50 Stanley Street
World Trust Tower Suite C Level 7.
Hong Kong